Effective Date: September 1, 2025

Your privacy is important to us at Sooposh Thrift Store. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from sooposh.com.

1. Information We Collect

We may collect:

• Personal Information: name, email, shipping/billing address, and payment details.

• Automatically Collected Data: IP address, browser type, and browsing behavior through cookies and analytics tools.

2. How We Use Information

We use your information to:

• Process and fulfill orders;

• Communicate about orders, promotions, and updates;

• Improve our products and website experience;

• Comply with legal requirements.

3. Sharing of Information

We do not sell or rent your personal information.
We may share limited data with:

• Payment processors to complete transactions;

• Shipping carriers to deliver your order;

• Analytics providers to help improve website performance.

4. Cookies

Our Site uses cookies to enhance your browsing experience and track site performance. You may disable cookies in your browser settings, but some features may not function properly.

5. Security

We use industry-standard security measures to protect your personal data.
However, no online transmission is 100% secure, and you acknowledge this risk when using our Site.

6. Your Rights

You may request access, correction, or deletion of your personal information at any time by contacting sooposhmarketing@gmail.com.

7. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a new effective date.

Refund & Return Policy

Effective Date: September 1, 2025

At SooPosh Thrift Store, we take pride in curating quality pre-loved fashion and home items. Because of the unique nature of our inventory:

1. All Sales Final

All purchases are final and non-refundable.
We do not offer returns for buyer’s remorse, size issues, or minor imperfections typical of pre-owned items.

2. Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact sooposhmarketing@gmail.com within 3 days of delivery.
Please include:

• Order number

• Photos of the item and packaging

• Brief description of the issue

We will review the claim and may offer a replacement, store credit, or refund depending on availability.

3. Lost or Stolen Packages

Sooposh is not responsible for packages lost, stolen, or marked as delivered by the carrier.
If this occurs, please contact the shipping carrier directly.

4. Exchanges

Exchanges are not available, as most of our items are one-of-a-kind.

Contact Us

For questions about these policies, please contact:
sooposhmarketing@gmail.com
 sooposh.com

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